A):Once you have submitted the order, it will normally take 1-3 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail. Currently, we can not offer overnight shipping.

A):You can login your account and check the status of your order in the order history.

A):We will leave a tracking number in your account after your package is shipped, which you will be find while you are logging in, and please choose the tracking URL according to your country. We charge $15 for shipping, and it will be free when your order is over $200.

A):After we provided the Tracking Number, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if you have furnished incorrect information in the order form.

A):It is safe to order on tiffanyonlinestore.us. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Shopping at TiffanyOnlineStore.us is 100% safe. None of your credit-card details will be revealed. Moreover, our website is now using the third party security technology to help protect you from identity theft, credit card fraud, spam and malicious software.

A):Ordering your favorite items from tiffanyonlinestore.us is easy and safe. Once you have found the items you would like to purchase, click on the “add to cart” button to place it in your Shopping cart. Follow the directions to login or create your account, then confirm your shipping address and your order. Please note that your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

A):Yes, we will send your ordered jewelry worldwide by EMS, and it usually takes 1-2 days to deliver after you have approved your order.

A):We currently only accept online payment with credit card which is the most frequent payment method, because it is fast and efficient.

A):If you need any assistance on your purchase, you may click LiveChatOnline icon then fill in the form, including your name, email and questions and submit them, it's ok.

A):At present, we accept USD dollars, Pounds and Euros.

A):You can contact us by email – service@tiffanyonlinestore.us, and please read our Return and Exchange Policy.

A):Sure! It will be cheaper if you do a bulk shopping.

A):When we both reach the consensus of refund, we will refund you as soon as possible according to the method you used to pay for your items.

A):Please contact us by sending email to service@tiffanyonlinestore.us.If you paid using credit card, refunds are not instant. All Visa transactions are processed Monday through Friday, at 12:00 am EST. Once your refund has been processed by Visa, your issuing bank must accept the refund, and then post the funds to your account. If it has been longer than 5 business days, and the funds are still not showing on your credit card, please contact us and we will provide you with the transaction ID so that you can contact your issuing bank and inquire about the funds.Our customer service representatives are here to work with you. We will always assist you in any possible way to resolve any issue.

A):Currently, we don't accept cash, check and money order.

A):Yes, you can download invoice after you login our website. Or, you can request this from our customer service and we will be happy to email you a copy of the invoice. This invoice can be used by customers who need it for reimbursement by work place.

A):Yes, all our Tiffany & Co jewellery pieces are solid genuine Italian 925 sterling silver items, sometimes partly genuine 18K gold. Sterling silver is 92.5% pure silver (.925) metal. This standard is used to assure consistent quality among sterling products. Silver that is not described as "sterling" or ".925" has less pure silver content and will often be darker in color and less shiny, usually is used to make the cheap replicas. Sterling is 92.5% pure instead of 100% pure in order to achieve the requisite hardness and stability to resist wear and tear, and hold its shape. Sterling silver objects are usually stamped with either the word "Sterling" or ".925".

A):All our Tiffany & Co items are purchased from Tiffany Hong Kong Distributors, 100% genuine sterling silver made guaranteed, exactly the same as the items in Tiffany New York stores.
All our items are stamped with "Tiffany & Co", and will come with Tiffany & Co gift packing including a blue box, a pouch, a silver care card and a gift hand bag.
All our items will not be covered by tiffany stores warranty, that's why we can sell at such discounted prices, but the items could be cared by local jewelers at very low costs. Our purpose is to offer people Tiffany & Co items with the best prices and no unnecessary charges.
If you are trying to find gifts ideas for special moments or just want to please someone including yourself, comparing to the Tiffany's extremely HIGH prices, we are your NO.1 SMART choice.

A):If you have worn silver jewelries before, you can easily distinguish our items from the other cheap replicas by the color, weight and touch. Otherwise a professional jeweler will help.

A):You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

A):Please do not suspect us since we offer a lower price. We are absolutely legal and legitimate. The reasons are listed as follows. just because we are direct agent.
Firstly, we are direct agent. No retail cost pass to our customers and we accomplish this all under one roof (website), without traditional (unnecessary) market costs.
Secondly, all our Tiffany & Co items are purchased from Tiffany Hong Kong stores, but most of them are out of date and duty free, only a few new arrivals but with limited storage.
At last, our purpose is to offer people affordable Tiffany style sterling silver items for fantastic gift ideas.